Return Policies

Lunu-Luxe Inc. has a 14-day return policy, which means you have 14 days after receiving your product to request a return due to a manufacturing defect. 

Due to consumer wear and tear and the breakable mechanisms involved, we do not offer a warranty on the packaging for our 30ml bottles nor 8ml travel spray. Our oil formulations have an expiration of twelve months after opening.

Due to the nature of the product and hygiene concerns, product cannot be returned based on scent dislike or variance. With our product being hand-crafted and produced in small volumes, there may be a slight scent variance per batch. We work very closely with our essential and fragrance oil suppliers to insure all of our materials are consistent and within a tested range.

To be eligible for a return, you must provide written and photographic documentation of the product defect encountered upon delivery. Damaged goods from consumer handling, misuse and force are not permitted as a reason for return. We are not responsible for product damages while product is in the ownership of the consumer.

To request a return, you can contact us at wholesale@lunuluxe.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package or how to dispose of the item. Items sent back to us without first requesting a return will not be accepted.

Please note that all returns will need to be sent to the following address: 

546 Christina Street, Unit B04, Sarnia, Ontario, CANADA N7T 5W6

You can always contact us via email for any further questions: wholesale@lunuluxe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of the product and hygiene concerns, product cannot be returned based on scent dislike. We apologize for any inconvenience.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item defect must be documented in detail. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and reviewed your return claim, and let you know if it was approved or not. 
If more than 15 business days have passed since you've submitted a claim, please contact us via email: wholesale@lunuluxe.com.