Shipping policy

    We ship from Sarnia, Ontario, Canada.

    • Order fulfillment will be completed within 5-7 business days from placement.
    • COMPLETE YOUR ORDER WITH ROUTE PROTECTION OR NO INSURANCE COVERAGE WILL BE CREDITED OR REFUNDED. Additionally, Route Protection cannot be added manually to an order after an order has been placed. Lunu-Luxe Inc. is not financially liable nor responsible for the mishandling or damages to your order by mail corporations and international government agencies. 
    • We ship Monday through Friday during regular business hours and are closed on weekends. We do not monitor our email after hours or on weekends.
    • Successfully placed orders will receive an email confirmation with the order details. Successfully shipped orders will receive an email confirmation with the tracking details. If you did not receive an email, please check your spam filter or contact us via email: wholesale@lunuluxe.com
    • International Shipments: Purchases and shipments are currently on hold due to E.U. Import Regulation changes mandated on July 1st, 2026.
    • U.S. Shipments: Purchases and shipments are currently on hold due to the impending 50% tariff on U.S. orders slated for August 19th, 2026 per the U.S. Federal Government.
    • Orders deemed lost by mail carriers and/or otherwise will be fully refunded to the customer via Route Protection. Product replacement is not available due to limited availability.
    • If you need assistance with your order, please contact us immediately via email: wholesale@lunuluxe.com and we will do our best to help. Please note that orders processed for shipping will not be able to be altered.
    • Please review and insure that you have entered the correct shipping address. We are not responsible for non-delivered orders due to address error.
    • Lunu-Luxe Inc. is not responsible for lost, damaged or stolen packages after being delivered to the carrier for shipping.
    • If you have any shipping issues during transit: please contact the carrier with your tracking information and we will supply any information required. If the package is suspected to be lost, please email: wholesale@lunuluxe.com with the details and we will launch an investigation, as well as refund request with Route Protection. Please note that the wait times for investigation resolution will vary per their policy and is not influenced nor managed by Lunu-Luxe Inc.